Warming Hearts By Warming Homes....A Portion Of All Proceeds Are Donated To Families Caring For Sick Children

FAQs

 

How long does it take for my order to ship?

Please refer to the transit time section of our shipping policy.

 

Do I need an account to place my order?

No, you do not need to create an account. You can choose to check out as a guest. We do recommend that you create an account though, this way you can check the status of your order, view previous orders and receive special promo codes from time to time.

 

What is your return or exchange policy?

Please refer to our return policy.

 

Can I change or cancel my order?

Certainly, you can modify your order at the checkout process online, or cancel it entirely prior to your order being shipped. Once an order is shipped however, any modifications or cancellations need to follow our return policy. 

 

Do you sell gift certificates?

YES, we sell gift vouchers online. You can purchase one by visiting the Gift Voucher Section under "Extras" at the bottom of our homepage.